FAQ

GENERAL

How much baggage can I take with me?

Baggage allowance is determined according to your itinerary and provided to you at the time of the booking. Please inform our Customer Care if you wish to carry any particular items on board.

As a rule, the Carrier shall not charge an additional fee for any luggage that does not exceed the specified weight. The Carrier retains the right to refuse to carry any piece of luggage exceeding the designated weight and dimensions of the cargo door, i.e. 60 x 46 centimetres, because of the luggage cannot physically be loaded onto the plane or in case such luggage falls within the category of Prohibited Items. 

Do I have to go through the security check?

Passengers and their luggage must all clear customs at departure and arrival airports where they will be inspected. The passenger is obliged to be present during the inspection of the luggage.

Can I reserve a seat?

Yes. We allow you to book a single seat on a private jet, rather than book an entire aircraft, for a trip. But please bear in mind that booking a seat is subject to availability.

I’m running late! What should I do?

If you are running late, contact us as soon as possible. It is our responsibility to notify the proper authorities and make further arrangements to ensure your flight proceeds uninhibited.

When can I use my electronic devices during the flight?

Passengers may operate handheld personal electronic devices such as eBooks, iPads and mobile phones during all phases of flight when the device is selected to flight mode. Still, the Carrier is allowed to ask the passengers to cease using them if required. 

Are pets allowed onboard?

Pets are welcome to travel with us. Still, any pet needs to be placed within the adequate pet transport cage, possess their pet passport clearly indicating the pet's health status and vaccination status, as well as any other documentation required by the destination country. Pets cannot be transported in the cargo section of the plane.

Is it allowed to bring liquids on board?

We ensure more freedom for your trips than regular airliners. Board the flight with any non-flammable or dangerous liquid and don't worry about liquid restrictions.

How much earlier do I have to arrive at the airport?

All you need to do is to show up 15 minutes before boarding, and you'll save up to 3 hours on each of your trips. Enjoy the privacy of dedicated private-jet terminals, and relax at one of the many VIP lounges.

PAYMENT METHODS

Which methods of payment are accepted?

We accept payments by bank transfer. Should the bank transfer not be possible before the scheduled flight for any technical reason, we can (but are not obliged) to accept credit card payments. More information is available in the section General Terms.

BOOKING

How does the booking process go?

Upon your inquiry, you will receive a quote by email. In the quote, you will find all the data necessary to effect a payment. Once the payment is settled, we will be sending the confirmation of the successful transaction to your email. You will find the Terms and Conditions for the provision of our services in a PDF document found on this web site.

CANCELLATION POLICY AND RIGHTS IN CASE OF CANCELLATION

What is your cancellation policy?

Jung Sky (the Carrier) shall not be liable for any flight cancellation damages caused by extraordinary circumstances which couldn't have been foreseen or avoided after the Carrier provided all reasonable actions. In such a case, the Carrier will offer another flight, according to the Charterers needs or reimburse the funds received while deducting the necessary expenses, i.e. all fees for services rendered thus far. More information is available in the section General Terms.

Charterer rights when a flight is delayed

Jung Sky (the Carrier) is obligated to perform the flight within the contracted time frame. The Carrier can change the flight time when there are reasons not caused or depending on the Carrier. Still, the Carrier is obligated to inform the passenger about any change in a timely fashion and without delay, as well as provide him with another flight date, if possible. The passenger is not obliged to accept this and has the right to terminate the Contract and request refund.-

Passenger care in case of a delay

In case of a longer delay, Jung Sky (the Carrier) will provide the Charterer with a free meal and refreshments, and hotel accommodation, if necessary. The Carrier, also, has to ensure the Charterer a phone call or electronic messages.

Landing to an alternative destination

Jung Sky (the Carrier) is not liable for additional expenses which may occur due to extraordinary circumstances which could not have been foreseen or avoided after the Carrier undertook all reasonable actions.

PERSONAL DATA PROTECTION

Who will have access to my information?

Jung Sky Ltd. is obligated to protect all customer's personal information, and gather only the necessary data, needed to fulfil their commitments. Jung Sky will not, without previous approval, use any of the information about the passengers for marketing purposes. All the data are protected and are only available to employees who require the given information to perform their work. All Jung Sky employees are accountable for respecting privacy protection principles.

Safety of online payments made by credit cards

The input of personal information, as well as the information of the credit card number, is protected by a SSL protocol with a 128-bit encryption secured by Wspay system for online credit card authorization. The authorization and charge of credit cards is made through the PBZ card while using the Wspay system for credit card authorization and charging. The web pages where the credit card information is being inputted do not memorize the information nor are the credit card numbers stored into databases.